IT Support Engineer (L2/L3) moving into Identity & Access Management — a builder who owns the product vision, architecture and infrastructure end to end.
othmen.mohammadi@gmail.comEach one designed, architected and shipped end to end.
Turns messy IT-ticket notes into clean documentation — KB articles, runbooks, postmortems — with AI.
RoleSolo founder — product, architecture, infrastructure, integrations.
Transform user emails into 3 professional reply variants.
A 10-volume French prep suite for Microsoft's security, compliance & identity certification — randomized questions, /1000 scoring, fully self-contained.
RoleDesigned the architecture and scoring model.
End-to-end content automation built in n8n: from a topic in a spreadsheet to a render-ready video.
RoleDesigned the full workflow architecture and integrations.
Publishing is a manual checkpoint.
5+ years in enterprise IT support across consulting and regulated pharmaceutical environments (3,000+ users, strict SLA). I handle complex L2/L3 incidents and escalations, and I'm now specializing in Identity & Access Management (Microsoft SC-900, in progress).
Alongside, I build production tools: I define the product, choose the stack and architecture, set up domain, hosting, database, API and AI integrations — and ship working products, with AI accelerating the implementation.